Política de reembolso

Return Policy

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

All return requests are reviewed and approved on a case-by-case basis. To be eligible for a return, your item must be in the same condition in which you received it, unused, with all tags attached, and in its original packaging. You will also need to provide a receipt or proof of purchase.

To request a return, contact us at zenterprise2009@gmail.com. Please note that approved returns must be sent to the following address:

The Plug Barber Supply
3602 Slide Road
Suite B6-A
Lubbock, Texas 79416

Customers are responsible for all return shipping costs. Return shipping labels will not be provided unless otherwise stated by us.

Items sent back without first requesting and receiving return approval will not be accepted. You may contact us with any return questions at zenterprise2009@gmail.com.

Damages and Issues

Please inspect your order upon receipt. Contact us immediately if the item is defective, damaged, or incorrect so that we can evaluate the issue and determine an appropriate resolution.

Exceptions and Non-Returnable Items

We also do not accept returns on sale items or gift cards.

Please contact us at zenterprise2009@gmail.com with questions about whether a specific item is eligible for return.

Exchanges

We do not process direct exchanges. The fastest way to receive a different item is to request a return for the original item and, once the return is accepted, place a separate order for the new item.

Refunds

We will notify you once your return has been received and inspected and let you know whether the refund has been approved.

Refunds will not be issued until the returned item has been received and inspected. If approved, the refund will be issued to your original payment method within 10 business days.

Please remember that your bank or credit card company may require additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved, contact us at zenterprise2009@gmail.com.