Refund policy

Return Policy

We accept returns only for items that arrive damaged or defective. Please inspect your order upon delivery and contact us within 7 days if there is an issue so we can review the order and determine the appropriate resolution.

We are unable to accept returns or issue refunds for items ordered incorrectly, including parts that are incompatible with the customer’s equipment or intended use. Because product compatibility can vary by make, model, and application, customers are responsible for reviewing product details and confirming compatibility before placing an order.

To report a damaged or defective item, please provide your order number, a description of the issue, and clear photos of the item and packaging.

You may contact us with any return questions at zenterprise2009@gmail.com.

Damages and Issues

Please inspect your order upon receipt. Contact us immediately if the item is defective, damaged, or incorrect so that we can evaluate the issue and determine an appropriate resolution.

Exceptions and Non-Returnable Items

We do not accept returns on sale items or gift cards.

Please contact us at zenterprise2009@gmail.com with questions about whether a specific item is eligible for return.

Exchanges

We do not process direct exchanges. The fastest way to receive a different item is to request a return for the original item and, once the return is accepted, place a separate order for the new item.

Refunds

We will notify you once your return has been received and inspected and let you know whether the refund has been approved.

Refunds will not be issued until the returned item has been received and inspected. If approved, the refund will be issued to your original payment method within 10 business days.

Please remember that your bank or credit card company may require additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved, contact us at zenterprise2009@gmail.com.